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Cancellation Policy

Customers may request cancellation within 24 hours of placing an order, provided the order has not been handed to the courier. Dispatched orders cannot be cancelled and are instead subject to our Refund and Return Policy.

To request cancellation, contact us at info@aquazzarakids.com or +971 52 154 1594 and provide the order number. We will confirm whether the cancellation is accepted after checking the shipping status.

Approved refunds will be made back to the payment solution originally used by the customer. Please allow up to 45 days for the refund transfer to be completed, subject to the card-issuing bank's processing procedures.